Salesforce AP-209 Exam Questions

Exam Name: Advanced Field Service Accredited Professional

Exam Code: AP-209

Related Certification(s): Salesforce Accredited Professional Exams Certification

Certification Provider: Salesforce

Actual Exam Duration: N/A

Number of AP-209 Practice Questions: 46 (updated: )

Note: Salesforce AP-209 Premium Questions were last updated on

Q1. A customer doesn’t want contractors to be considered in optimization runs.

How can a consultant implement this requirement?

A. Create ‘Count Rule’ Work Rule and include it in the Scheduling Policy B. Create ‘Match Field’ Work Rule and include it in the Scheduling Policy C. Create ‘Extended Match’ Work Rule and include it in the Scheduling Policy D. Create ‘Match Boolean’ Work Rule and include it in the Scheduling Policy

Q2. Universal Containers wants to use ‘Capacity Based’ contractors to complete installations that often require crews and can take more than one day.

What is true about ‘Capacity Based Resources’? Choose 2 answers

A. Capacity Based Resources can be assigned to Service Appointments that have a Scheduling Dependency B. Multi-Day Work does not support Capacity Based Resources C. Complex Work does not support Capacity Based Resources D. Crews can be Capacity Based Resources

Q3. A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9am-4pm, this Tuesday 8am-6pm, next Monday 8am-3pm, next Tuesday 9am-2pm). This creates a lot of overhead.

What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?

A. Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week B. Create Operating Hours with no availability, and use Shifts to define the daily changing availability C. Create Operating Hours that encompasses all the hours, then create non-availabilities for the hours that are off on a given day D. Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered

Q4. Which two statements describe ‘Global Optimization’ accurately?

A. Global Optimization runs faster than the Auto Scheduling process B. The Global Optimization process can assess millions of time slots and mobile worker options to produce schedules C. Optimization can move appointments that were previously scheduled, meaning that the optimizer can slide scheduled service appointments right or left of their current time slot D. It’s recommended to run Global Optimization during the day of service to fix unexpected in-day changes E. Global Optimization is the only process that supports Service Objectives and Work Rules that are defined in the Scheduling Policy

Q5. Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.

Which two configuration options can a consultant recommend to achieve the business requirement?

A. Create ‘Resource Preferences’ of Type ‘Required’ for Accounts that require specific Service Resources B. Include the ‘Match Boolean’ Work Rule in the relevant Scheduling Policies C. Use time-phased skills in order to ensure that only resources with security badges can perform the job D. Create an Apex Trigger that deletes ‘Assigned Resources’ that are not defined as ‘Required Resources’ for the Account E. Include the ‘Extended Match’ Work Rule in the relevant Scheduling Policies

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