Refund Policy

ITExamsQuiz provides high-quality exam preparation materials designed to help candidates better understand the actual certification exams they may face. We strongly recommend that you try the free demo of each product we offer, so you can be fully confident about what you are purchasing.

To further build customer confidence, we offer a Money Back Guarantee. If you prepare using our materials and do not pass your exam, you may request a full refund.

We truly believe in the effectiveness of our materials, which is why we offer a 100% money-back guarantee. If you do not achieve results after using our preparation resources, we will refund your payment in full.

However, this guarantee is intended to ensure that ITExamsQuiz products are free from defects and meet the promised quality. We cannot be held responsible for candidate-related issues such as or failure to attempt the exam.

To prevent misuse and fraudulent claims, and to serve our genuine customers better, we have established the following policy.

Payment Refund Procedure

Our refund process is simple. You will need to provide the following:

  • A scanned copy of your exam enrollment/registration slip
  • A scanned copy of your official result/score report
  • Your order number
  • Your name and payment method

📧 For refunds, our email: sales@itexamsquiz.com

Once approved, refunds will be processed within 7 business days. In some cases, we may also suggest an alternative product that can help you pass the exam.

Payment Refund Policy

To protect against fraudulent claims and continue offering this guarantee to genuine customers, the following conditions must be met:

  • The candidate must have prepared for the exam and studied our material for at least 7 days
  • The candidate must have attempted the exam (not skipped due to personal reasons)
  • The product must have been purchased within the last 30 days
  • The guarantee does not apply to non-proctored exams (online exams without supervision)
  • The guarantee does not apply to certain vendors/exams
  • The guarantee does not apply to retired exams
  • No refund will be provided for discounted or free products
  • Refunds are not applicable on bundles or package deals

For all such cases and any other situations related to this policy, ITExamsQuiz reserves all rights regarding the final decision on refund claims.