Salesforce ARC-801 Exam Questions

Exam Name: Design and Implement B2B Multi-Cloud Solutions

Exam Code: ARC-801

Related Certification(s): Salesforce Architect Certifications, Salesforce B2B Solution Architect Certifications

Certification Provider: Salesforce

Actual Exam Duration: 120 Minutes

Number of ARC-801 Practice Questions: 112 (updated: )

Expected ARC-801 Exam Topics, as suggested by Salesforce:

Note: Salesforce ARC-801 Premium Questions were last updated on

Q1. Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC’s initial success using MuleSoft’s API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC’s Implementation team.

Which document should the Solution Architect ask for to get an overview of the customer’s current infrastructure so they can begin the first phase of the digital transformation?

A. A Salesforce ERD Document complete with field definitions B. A MuleSoft Application Document complete with integration patterns C. A Reference Architecture Diagram complete with system of record notation D. A future state roadmap detailing all of the implementation phases

Q2. Universal Containers (UC) puts a strong emphasis on its business model and executive alignment.

What is the recommended approach for handling this?

A. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements. B. This ensures data integrity and security. C. Facilitate a strategy session with the executive leadership team to better understand their individual business units’ priorities to achieve the business objectives. D. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

Q3. Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.

Employees of UC want to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.

Which two solution components should a Solution Architect recommend to meet this requirement? Choose 2 answers

A. Opportunities and Opportunity Products from Sales Cloud B. Product and Revenue Schedules from Sales Cloud C. Invoicing payment status sync between Salesforce Billing and ERP D. Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP

Q4. Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.

What should a Solution Architect recommend to UC?

A. Utilize Service Cloud and LiveMessage. B. Utilize Service Cloud Email to Text Message. C. Embed third-party messenger tools. D. Utilize Marketing Cloud and MobileConnect.

Q5. GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach and wants to protect the investment made and set the team up for success in the future.

What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

A. Engage Salesforce services to manage all governance and represent as the Steering Committee. B. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year. C. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data Governance Council. D. Engage a third-party company to manage all governance and represent as the Steering Committee.

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