Apple 9L0-012 Exam Questions

Exam Name: Apple Mac Service Exam

Exam Code: 9L0-012

Related Certification(s): Apple Certified IT Professional Certification

Certification Provider: Apple

Actual Exam Duration: 120 minutes

Number of 9L0-012 Practice Questions: 269 (updated: )

Apple Recommended Focus Areas for the 9L0-012 Exam:

Topic 1

Problem solving (five questions): Identify open and closed questions. Identify the components and procedures of systematic problem solving.

Topic 2

Precautions against electrostatic discharge (five questions): Describe Apple’s standards regarding precautions against electrostatic discharge. Identify the appropriate components to configure a workstation protected against electrostatic discharge. Identify the correct tools, equipment, and procedures to conveniently set up and use an electrostatic discharge protected workstation. Describe how to correctly identify the effects of electrostatic discharge damage on a given product.

Topic 3

Technician safety (five questions): Identify Apple security issues related to specific Apple products. Describe the safety procedures that apply to the replacement of spare parts for specific Apple products. Describe how to properly respond to security issues that may arise during the repair of a specific Apple product. Based on descriptions provided by customers, identify security issues and solutions for specific product problems.

Topic 4

Accidental damage (two questions): Describe the procedures for visual/mechanical inspection of specific Apple products. Based on the images and descriptions provided, determine repair options and warranty coverage for specific Apple products.

Topic 5

Product knowledge and references (six questions): Using a product serial number, correctly identify an Apple product by the AppleCare name. According to Apple’s documentation, determine the specifications and features of specific Apple products. Using a specific Apple product, describe the specialized tools used in the repair.

Topic 6

Diagnosis (four questions): In a specific service situation, identify the correct software diagnostic tool to use.

Topic 7

Energy management (four questions): Describe how to evaluate and isolate power management problems with OS X systems. Identify the correct AC adapter for a given Apple product. Describe how to maximize the battery life of specific Apple products.

Topic 8

Peripherals (four questions): Given a connectivity problem with a peripheral device, describe the recommended troubleshooting steps for the problem in question. Given a connectivity problem with an external display, describe the recommended troubleshooting steps for the problem in question.

Topic 9

Wireless networks (four questions): Identify the correct procedures for troubleshooting specific problems with wireless networks. Describe how to set up a wireless network using an Apple wireless product.

Topic 10

iMac Repair (Five Questions): Describe the correct procedures for troubleshooting a specific service problem on an iMac computer. Describe the steps of systematic problem-solving. Identify the security problems of iMac computers.

Topic 11

Mac mini repair (two questions): Describe the correct procedures for troubleshooting a specific service problem on a Mac mini computer. Describe the steps of systematic problem-solving.

Topic 12

MacBook Pro Repair (Nine Questions): Describe the correct procedures for troubleshooting specific service issues on a MacBook Pro computer. Describe the steps of systematic problem-solving. Identifying security issues in MacBook Pro computers.

Topic 13

MacBook Air Repair (eight questions): Describe the correct procedures for troubleshooting specific service problems on a MacBook Air computer. Describe the steps of systematic problem-solving. Identifying security issues in MacBook Air computers.

Topic 14

Mac Pro Repair (Seven Questions): Describe the correct procedures for troubleshooting specific service problems on a Mac Pro computer. Describe the steps of systematic problem-solving. Identifying security problems in Mac Pro computers.

Note: Apple 9L0-012 Premium Questions were last updated on

Q1. Rhonda claims that her Mac cannot connect wirelessly to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A. Have you tried connecting to a different Wi-Fi network? B. Does your ISP support wireless access to the Internet? C. Do you have a Thunderbolt to Ethernet adapter? D. Have you updated your RAM?

Q2. Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit is connected to a power adapter when the charge is at what percentage or less?

A. 10 percent B. 30 percent C. 50 percent D. 75 percent

Q3. You must know the AppleCare name of an Intel iMac before performing which of the following actions?

A. Starting up from OS X Recovery HD. B. Running Mac Resource Inspector. C. Replacing the logic board D. Resetting the NVRAM.

Q4. Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

A. Use only metal screw drivers or fingers as needed to connect or disconnect cables. B. Always wear an ESD wrist or heel strap when working on plugged in systems. C. Be very careful handling the logic board or power supply while the computer is plugged in. D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.

Q5. You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

A. You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers B. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer C. Complete the set of three modification tests as specified in GSX prior to opening the computer D. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

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