Salesforce Certified B2C Solution Architect (Arch-302) Exam Questions

Exam Name: Salesforce Certified B2C Solution Architect

Exam Code: Salesforce Certified B2C Solution Architect (Arch-302)

Related Certification(s): Salesforce B2C Solution Architect Certification

Certification Provider: Salesforce

Actual Exam Duration: 120 Minutes

Number of Salesforce Certified B2C Solution Architect (Arch-302) Practice Questions: 152 (updated: )

Expected Salesforce Certified B2C Solution Architect (Arch-302) Exam Topics:
Topic 1: Discovery and Customer Success
This topic equips solution architects to master customer engagement by planning agendas, gathering and documenting requirements, and crafting designs tailored to scenarios. It emphasizes product selection based on Salesforce capabilities and validates B2C architecture by addressing systems of record, key objects, and risks. It also strengthens skills for recommending implementation approaches, articulating effort estimates, and managing DevOps lifecycles across multi-cloud environments.
Topic 2: Functional Capabilities and Business Value
Solution architects gain expertise in aligning Salesforce B2C products with customer requirements and delivering seamless consumer journeys across marketing, purchasing, service, and loyalty. The topic highlights strategies for optimizing post-purchase experiences in multi-cloud environments to maximize customer satisfaction.
Topic 3: Architecture Design
This section focuses on illustrating interactions between Salesforce products and third-party systems within commerce journeys. It emphasizes analyzing business processes, recommending multi-cloud strategies, enabling personalized customer experiences, and addressing data security and residency requirements.
Topic 4: Data Models and Management
This topic covers articulating Commerce object relationships, integrating systems for key business priorities, and applying Salesforce privacy management features. Architects also learn how to extend standard data models for high-volume processing and implement best practices for data migration strategies.
Topic 5: Integration
This topic prepares solution architects to design multi-cloud integrations by identifying out-of-the-box capabilities, system constraints, and potential custom solutions. It includes recommending integration patterns based on data volume, latency, and compliance requirements while securely connecting Service Cloud, B2C Commerce, and Marketing Cloud environments.
Free Salesforce Certified B2C Solution Architect (Arch-302) Exam Actual Questions
Note: Salesforce Certified B2C Solution Architect (Arch-302) Premium Questions were last updated on

Q1. A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.

Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner?

Choose 2 answers

Q2. Northern Trail Outfitters (NTO) is beginning an implementation of B2C Commerce, Service Cloud, and Marketing Cloud from legacy applications. NTO’s Data Management team is working on a data migration strategy and has to consider the complexity of the systems involved.

What should Marketing Cloud be the single source of truth of in this multi-cloud scenario?

Q3. A company is planning a promotion during the holiday season and will include retail stores as an inventory source exposed only on their commerce storefront. However, they are concerned about the risk of overselling due to a heavily marketed pre-holiday product launch.

In which three ways should a Solution Architect define an architectural solution to both mitigate the risk of overselling and allow for a positive customer service experience in the event inventory falls short?

Choose 3 answers

Q4. A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations. They integrate with an external payment gateway and want to make sure to offer the utmost security for their members.

Which three options can a Solution Architect recommend to increase security for their existing users?

Choose 3 answers

Q5. A university has several small departmental organizations scattered across different colleges. Each has its own finances and processes. They want a university-wide communications strategy that allows recruitment teams to market globally while allowing departments to recruit existing students for their programs.

What should a Solution Architect recommend to meet their needs?