Salesforce Certified Business Analyst (BA-201) Exam Questions

Exam Name: Salesforce Certified Business Analyst

Exam Code: Salesforce Certified Business Analyst (BA-201)

Related Certification(s): Salesforce Business Analyst Certification

Certification Provider: Salesforce

Actual Exam Duration: 105 Minutes

Number of Salesforce Certified Business Analyst (BA-201) Practice Questions: 311 (updated: )

Expected Salesforce Certified Business Analyst (BA-201) Exam Topics:
Topic 1: Customer Discovery
This topic focuses on exploring strategies related to business objectives, initiatives, and improving existing products while outlining the responsibilities of a Business Analyst. It also covers the implementation lifecycle, assessment of the customer’s Salesforce environments, and demonstrating Salesforce capabilities.
Topic 2: Business Process Mapping
This section addresses defining the scope of complex business processes and documenting them within a version-controlled repository to effectively manage scope.
Topic 3: Requirements
This topic examines understanding the differences between scopes and user stories, methods for engaging stakeholders, and techniques for documenting detailed requirements.
Topic 4: User Stories
This section focuses on identifying the components of a user story, writing clear acceptance criteria, and properly documenting user stories.
Topic 5: Collaboration with Stakeholders
In this topic, aspiring business analysts learn how to conduct discovery activities based on stakeholder groups, identify key stakeholders, build productive relationships, and transition from current state analysis to an agreed future state design.
Topic 6: Development Support and User Acceptance
This topic emphasizes supporting and validating project delivery as well as managing user acceptance testing (UAT) to ensure solutions meet business requirements.
Free Salesforce Certified Business Analyst (BA-201) Exam Actual Questions
Note: Salesforce Certified Business Analyst (BA-201) Premium Questions were last updated on

Q1. Universal Containers has a new client, and the business analyst wants to leverage customer-centric discovery to ensure a successful project outcome. Which step of this process happens before the first requirements workshop?

Q2. The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed. What is another important step the BA should take to identify the correct decision makers?

Q3. A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while others use only username and password.

Q4. After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed. What is a possible reason why the test cases failed?

Q5. The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion. Which tactical document should the BA use to capture features?