Salesforce Plat-Admn-201 Exam Questions

Exam Name: Salesforce Certified Platform Administrator Exam

Exam Code: Plat-Admn-201

Related Certification(s): Salesforce Certified Administrator Certification

Certification Provider: Salesforce

Number of Plat-Admn-201 Practice Questions: 150 (updated: )

Recommended Plat-Admn-201 Exam Topics:
Topic 1: Configuration and Setup
This domain covers foundational administrative tasks including company settings, user interface configuration, user management with licenses and access controls, and implementing security measures through login restrictions and the Salesforce sharing model.
Topic 2: Object Manager and Lightning App Builder
This domain focuses on Salesforce data architecture, including object relationships, field customization, page layout management, and understanding the implications of field deletions on dependent features.
Topic 3: Sales and Marketing Applications
This domain addresses sales cycle management from leads to opportunities, including productivity features, lead automation, campaign management, forecasting, and Einstein for Sales capabilities.
Topic 4: Service and Support Applications
This domain covers case management systems, including case assignment, queues, and automation through escalation rules, auto-response rules, and Einstein for Service.
Topic 5: Productivity and Collaboration
This domain addresses activity management, Chatter collaboration, Salesforce mobile app customization, and AppExchange applications including managed and unmanaged packages.
Topic 6: Data and Analytics Management
This domain focuses on data operations including importing, exporting, and backing up data, maintaining data quality through validation rules, and creating reports and dashboards while understanding sharing model impacts.
Topic 7: Automation
This domain covers automation tools for streamlining business processes, including assignment and escalation rules, Flow configuration for various scenarios, and approval process setup.
Topic 8: Agentforce AI
This domain introduces AI-powered agents in Salesforce, covering use cases, configuration in Agent Builder, security considerations, and troubleshooting agent permissions.
Free Salesforce Plat-Admn-201 Exam Actual Questions
Note: Salesforce Plat-Admn-201 Premium Questions were last updated on

Q1. A Platform Administrator is adding a new topic to an agent.

What is best practice for topic instructions?

Q2. DreamHouse Realty has an approval process. A manager attempts to approve a record but receives an error.

What should a Platform Administrator do to troubleshoot this issue?

Q3. Cloud Kicks wants a report to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value field.

Which feature should a Platform Administrator use to meet this request?

Q4. Ursa Major Solar wants to see collaboration and updates across various Chatter groups, records, and announcements from the CEO in a single place.

What should a Platform Administrator configure to achieve this?

Q5. A user at Northern Trail Outfitters is having trouble logging in to Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization.

Which two steps should a Platform Administrator take to help the user log in to Salesforce?