Exam Name: Apple Device Support Exam (SUP-2025)
Exam Code: Apple-Device-Support
Related Certification(s): Apple Certified Support Professional Certification
Certification Provider: Apple
Actual Exam Duration: 120 Minutes
Number of SUP-2025 Practice Questions: 216 (updated: )
Apple Recommended Focus Areas for the SUP-2025 Exam:
Topic 1
Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 2
iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 3
Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 4
Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 5
Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 6
Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 7
Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 8
Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 9
Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 10
Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 11
Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 12
Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 13
Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Free Apple SUP-2025 Exam Actual Questions
Note: Apple SUP-2025 Premium Questions were last updated on
Q1. A user migrated to their new iPhone using a Mac backup. Why is Health and Activity data missing?
Q2. Which feature isn’t available with a Managed Apple Account?
Q3. A user reports incorrect characters on their Mac keyboard. What is the most likely cause?
Q4. Where can you view the amount of memory that apps are using?
Q5. Which accessibility feature enlarges text when you move the pointer over it?